Expected Salary (BDT)

• 20,000 - 35,000 BDT

Requirements

• Excellent written and verbal communication skills.
• Proven experience in technical writing, documentation management, or a related field.
• Experience using Jira or a similar support management tool.
• Strong programming foundation, capable of understanding and documenting complex systems independently.
• Good understanding of front-end and back-end web development terms.
• Familiarity with or eagerness to learn game development terminology, especially Unreal Engine.
• A passion for gaming and the ability to stay up-to-date with the latest developments in the industry.
• Proficiency in using documentation tools such as Confluence, Jira, or similar platforms.
• Eagerness to analyze and learn from tech companies’ documentation (e.g., Unreal Engine documentation, Facebook documentation).
• Strong multitasking ability, patience, and willingness to work night shifts.
• Proficiency with documentation tools such as Confluence, Jira, or similar platforms. Eagerness to analyze and learn from other tech companies' documentation (e.g. Unreal Engine, Facebook).

Qualifications

• Previous experience in customer support or a related field.
• Knowledge of cloud gaming and streaming technology.
• Experience with Node.js, Unreal Engine, and game development.
• Experience in front-end web development.
• A degree in a relevant field such as computer science or engineering, or equivalent experience.
• Experience with version control systems (e.g. Git) and content management systems.
• Past experience writing research papers or journal articles is a plus.

What You'll Do

• Develop and maintain detailed technical documentation for Eagle 3D Streaming's products and services to support clients.
• Create user manuals, installation guides, API documentation, and troubleshooting guides.
• Collaborate with development and support teams to ensure accuracy and clarity in all documentation.
• Document new feature releases, updates, and platform changes as they ship. Maintain internal knowledge bases, guidelines, and SOPs (Standard Operating Procedures).
• Work with internal teams to capture and document key processes and technical requirements.
• Organize and manage all documentation so it is easily accessible to both internal teams and external clients.
• Implement version control and document review processes to keep content up to date. Use content management systems (CMS) to publish and manage documentation.
• Review and edit documentation for consistency, clarity, and accuracy, keeping it aligned with Eagle's voice and branding.
• Continuously gather user feedback to improve the quality and usability of documentation.
• Partner with developers, product managers, and the sales, marketing, and support teams to gather information and produce comprehensive documentation.
• Work with video editors and the video creation team to guide production of animated videos that explain technical concepts simply.
• Participate in meetings to stay informed about new developments and keep documentation current.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative team.
• Remote working environment with flexible hours.
• Continuous learning and development opportunities.