JOB DESCRIPTION FOR – PLATFORM SPECIALIST
FULL TIME , REMOTE
location : bangladesh
FULL TIME , REMOTE
bangladesh
ABOUT EAGLE 3D STREAMING
Eagle 3D is a leading R&D cloud game streaming company that provides a user-friendly platform for quick Unreal Engine game deployment to the cloud. With strong ties to Epic Games and active community engagement through our podcasts and panels, we’re a key player in the cloud streaming sphere. We’re based in Texas, USA, with overseas development operations in Bangladesh.
EXPECTED SALARY (BASED ON EXPERIENCE AND SKILL SET)
• 20,000 – 30,000 BDT
JOB REQUIREMENTS OVERVIEW
We are seeking a Platform Specialist with a keen eye for detail and a proactive approach to customer engagement and platform analytics.
Responsibilities:
- Monitor real-time platform connections and activities such as subscriptions, project uploads, and account conversions.
- Actively engage in email outreach to maximize sign-ups and encourage platform adoption.
- Serve as the first point of contact for customer concerns, ensuring effective communication and swift rerouting of queries to the support team.
- Daily monitoring of payment collections, including tracking failed credit card transactions and following up to ensure successful payment completion.
- Manage and follow up on outstanding invoices to ensure timely collection.
- Report on pay-per-minute data usage for accurate invoicing.
- Coordinate with client teams to gather and submit invoice information to the finance team.
- Work closely with the analytics and marketing teams to monitor and enhance signup metrics and subscription rates.
- Collect and analyze customer feedback, identifying at-risk customers to reduce churn rates and enhance overall customer satisfaction.
Requirements:
- Strong organizational skills with the ability to manage multiple tasks efficiently.
- Excellent communication skills, both verbal and written, in English.
- Experience with customer relationship management and financial tracking.
- Proficiency in using analytical and database tools, such as Google Analytics and CRM software.
- Bachelor’s degree in Computer Science.
- Demonstrated ability to work independently and in a team environment.
Preferred Qualifications:
- Experience in a tech-driven, fast-paced environment.
- Familiarity with payment processing systems like Stripe.
- Proactive in identifying opportunities for process improvement.
- Strong understanding of SEO principles and metrics.
HOW TO APPLY
If you are driven to enhance customer If you are driven to enhance customer engagement and excel in a technology-oriented environment, we want to hear from you.
Apply for this Position
Use the form below to submit your job application
