Technical Content and Marketing Specialist
FULL TIME , REMOTE
location : bangladesh
FULL TIME, REMOTE
bangladesh
EXPECTED SALARY (BASED ON EXPERIENCE AND SKILL SET)
20,000 – 40,000 BDT
WHAT IS AT THE CORE OF EAGLE?
At the core of Eagle is the belief that the relentless pursuit of the new and unimaginable with talented, passionate peers is one of life’s most rewarding experiences. Eagle achieves this through two key tenets. First, saying something is not possible is not tolerated. Second, doing something is always better than doing nothing. We revere proactivity and reward doing, even if it results in mistakes, rather than waiting to be told what to do.
Being a part of Eagle means being a part of a highly supportive team that innovates daily in a new and cutting-edge field.
WHAT DOES EAGLE DO?
Eagle is constantly pushing the boundaries of web-based real-time graphic technology. We deploy Unreal Engine (UE) applications through the web in minutes to thousands of users and layer on top a suite of innovative features such as eCommerce, multiplayer, VoIP, and persistent game states. We are lucky to have multiple Fortune 500 clients and are the world leader in immersive web experiences founded in the UE. We have a strong connection to Epic Games, and we give back to our community through our podcast and roundtable series. Eagle is the go-to company for UE-based real-time graphics experiences.
Position Overview
The Documentation Specialist will play a pivotal role in managing Eagle 3D Streaming’s technical and internal documentation. This role involves creating, updating, and maintaining documentation that supports both clients and internal teams. The specialist will ensure that all documentation is accurate, comprehensive, and aligned with the latest company developments and feature releases.
Key Responsibilities:
Technical Documentation:
- Develop and maintain detailed technical documentation for Eagle 3D Streaming’s products and services to support clients.
- Create user manuals, installation guides, API documentation, and troubleshooting guides.
- Collaborate with development and support teams to ensure accuracy and clarity in documentation.
Internal Documentation:
- Document new feature releases, updates, and changes within Eagle 3D Streaming’s platform.
- Maintain internal knowledge bases, guidelines, and SOPs (Standard Operating Procedures).
- Work closely with internal teams to capture and document key processes and technical requirements.
Content Management (if possible):
- Organize and manage all documentation, ensuring it is easily accessible to both internal teams and external clients.
- Implement version control and document review processes to keep content up to date.
- Utilize content management systems (CMS) to publish and manage documentation.
Quality Assurance:
- Review and edit documentation for consistency, clarity, and accuracy.
- Ensure all documentation meets Eagle 3D Streaming’s standards and aligns with the company’s voice and branding.
- Continuously gather feedback from users to improve the quality and usability of documentation.
Collaboration:
- Work closely with developers, product managers, support sales marketing and development teams, and marketing to gather information and ensure comprehensive documentation .
- Work closely with developers, product managers, video editors to plan and support sales marketing and development teams, And customers for marketing and sales purposes.
- Participate in meetings to stay informed about new developments and ensure that documentation reflects the latest updates.
- Work with the video creation team to guide the production of animated videos to present technical concepts in an easily understandable way.
Qualifications:
Essential:
- Excellent written and verbal communication skills.
- Proven experience in technical writing, documentation management, or a related field.
- Experience using Jira or a similar support management tool.
- Strong programming foundation, capable of understanding and documenting complex systems independently.
- Good understanding of front-end and back-end web development terms.
- Familiarity with or eagerness to learn game development terminology, especially Unreal Engine.
- A passion for gaming and the ability to stay up-to-date with the latest developments in the industry.
- Multi-tasking abilities and patience and ability to work at night shifts.
- Proficiency in using documentation tools such as Confluence, Jira, or similar platforms.
- Eagerness to analyze and learn from tech companies’ documentation (e.g., Unreal Engine documentation, Facebook documentation).
Preferred:
- Previous experience in customer support or a related field.
- Knowledge of cloud gaming and streaming technology.
- Experience with Node.js, Unreal Engine, and game development.
- Experience in front-end web development.
- A degree in a relevant field, such as computer science or engineering, or equivalent experience.
- Experience with version control systems (e.g., Git) and content management systems.
- Past experience in writing research papers or journal articles would be a plus.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with a dynamic and innovative team.
- A remote working environment with flexible hours.
- Continuous learning and development opportunities.
How to Apply:
Interested candidates are invited to submit their resume, cover letter, and examples of previous documentation work.
Please submit your resume, portfolio, and a cover letter
detailing your experience and why you’re a great fit for this role.
If you have more query contact : career@eagle3dstreaming.com
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